Even short periods of employee ‘down-time’ caused by system problems can quickly add up to many hours of lost productivity, costing the organisation in economic terms but also causing inconvenience and disillusionment amongst both employees and customers.
SDLC Solutions works with organisations to:
- Benchmark existing IT service management processes against best-practice, identifying those aspects that are functioning well where best practice is currently followed, along with any problem areas where procedures could be managed more effectively;
- Raise awareness of ITIL, its benefits, and effort and resources required to adopt best practice.
- Gain a thorough understanding of the organisation’s existing service management policies and procedures, analyse the strengths and weaknesses of current process, and measure conformity with ITIL and general best practice around Service Management;
- Mentor staff to ensure that the Service Management improvement process moves forward satisfactorily and ensure that the project reaches a successful conclusion.
This approach allows us to provide clients with a comprehensive review of how well they are performing, to identify any gaps between their current activities and best practice and to produce a prioritised action plan outlining specific tasks to be completed in order to manage Service Management processes more effectively.