Industries

Utility companies are reinventing themselves in the face of immense changes in their business environment.  Traditionally a conservative and highly regulated industry, the market is now demanding companies to be more agile also requiring a clearer view of their competencies and customer needs.  With an influx of deregulation; mergers and acquisitions in recent years, and the increasing need to manage and report the environmental and social performance of the business utility companies have been forced to restructure business processes and IT infrastructures to remain competitive and customer focused.

Complex integration of billing and metering data; measurement, analysis, monitoring and improvement of data quality to support improvements to customer service and customer demand for onl,ine products, has placed more pressure on utility company IT departments.  Such products demand high specification back-end software support, which in turn demands more specialist testing solutions. Insufficiently tested software can severely impact business, especially in a climate when organisations are working with increasingly constrained budgets.  Likewise, in a highly competitive market, utility companies cannot afford to deliver defective solutions which can detrimentally affect the customer experience with loyalty and switching costs relatively low.   Therefore the need for highly reliable and stable software that has withstood rigorous testing is business critical in today’s market.

At SDLC we understand the challenges that the utilities sector is facing and the pressure to deliver excellent customer service in an increasingly competitive marketplace.  Our track record of working with the utilities sector and our consultants' experience, ensure that we deliver innovative solutions which test software efficiently and effectively in this demanding environment.  We offer a truly personal service and implement tailored solutions that work across all your platforms be you a supplier of gas, electricity or water services.

This, combined with our proactive commercial approach and our adherence to the ISO 9001:2000 and ITIL Regulations, has helped many major utilities businesses to utilise their IT systems to plan for and react to change whilst maintaining a competitive advantage.